Troubleshooting

Installer cannot connect to the database

Recheck the host, database name, assigned user and password from your hosting panel. Confirm PDO MySQL is enabled and the user has access to this database. Do not share credentials in a public support post.

Package Manager rejects an update

Record the installed version/edition and rejection message. Obtain the exact baseline package. Do not edit the manifest or force the update.

A resource is absent from a listing

Check approval/publication state and the viewing account. A linked topic is not proof the listing is public. Test Downloads and Marketplace with the author, staff and a separate visitor account. Supply the resource ID and version if they disagree.

A submitted resource appears to vanish

Confirm the current release includes the upload redirect fix (beta.156e). Check whether you reached the Free/Paid confirmation and listing detail page. Avoid repeatedly submitting before checking for an existing draft/listing.

What should I include with a support request?

Version and edition, addon/theme versions, exact steps, expected and actual result, URL or record ID, timestamp, and a redacted error/log excerpt. Exclude passwords, cookies, licence keys and payment secrets.