Inspect Marketplace orders and refunds
Where: Admin → Marketplace → Orders, refunds & sales
Before you start
Requires the Marketplace package. Stored order rows are not interchangeable with signed payment confirmation. Never grant a paid download from a browser return parameter or a screenshot alone.
Step by step
- Open the order and verify buyer, item, amount, provider and confirmed state.
- Compare the provider transaction before marking an externally recorded payment.
- Use the package’s supported refund action only when its provider workflow is available.
- Verify buyer entitlement after a confirmed payment or refund.
Settings and behaviour
Requires the Marketplace package. Stored order rows are not interchangeable with signed payment confirmation. Never grant a paid download from a browser return parameter or a screenshot alone.
Legacy core reference: the installed owning package can replace these declarations. Compare its live screen.
Entry fields
| Control | What to enter / effect |
|---|---|
| Reference | Left empty, one is made for you. |
| Buyer | Set this control for the current entry. |
| Book | Which book the sale is recorded in. Choices: Downloads; Marketplace. Initial default: marketplace. |
| Total | Initial default: 0. |
| Currency | Choices: USD; EUR; GBP; CAD; AUD. Initial default: USD. |
| Status | Choices: Pending; Paid; Refunded; Failed. Initial default: pending. |
Check the result
Check with a separate seller/buyer account and compare recorded state with the provider.
Common questions and troubleshooting
Screen absent: its owning package may be absent, disabled or unlicensed. The supplied starter archive does not include every commercial package. Fields differ: follow the installed package’s declaration; legacy core definitions are not proof of that package’s version.