Troubleshooting

For a missing ad check, in order: addon/placement enabled, approval and order state, UTC start/end, capacity or queue, targeting/ad-free roles, both image files, and whether the active theme supplies that placement anchor. A missing anchor omits the ad. Overlay frequency can also be affected by browser storage, delay and daily caps.

Test all intended placements with eligible campaigns in desktop, mobile and private sessions. If a paid ad stays inactive, inspect the order/provider webhook status without exposing payment secrets.